Case Study 1

With increasing IT Infrastructure globally and especially in India, the client was looking at a global support vendor who could deliver managed IT services to maintain complete IT infrastructure from Desktop to Enterprise DC equipment.

• Client : Telecom Industry
• Location : New York

• With Noida office and datacenter equipment, failure rate was very frequent.
• Managed services team attrition was high, no sustainability.
• No proper stocking of the material to handle the multiple failures.
• Delay in servicing the parts and software issues.
• Printer support was in extreme poor state.
• No training or development of the resident team to groom their skills.
• Poor project management and no dashboard review and reporting.

• Scheduled preventive maintenance done to reduce the failure rate drastically.
• Skilled team of technical professionals deputed to manage the project. Regular training, interactions, and rotation to maintain the stability within team.
• Better stocking of spare and timely replenishing of same under PM control.
• Part servicing maintained under SLA with help of onsite stocking.
• Soft skill and technical training to upgrade the team.
• Monthly dashboard report review and quarterly management meetings & governance.

• Cisco ASA with FMC solution designed and implemented.
• Juniper existing firewall policies refined and migrated to ASA.
• Reliable and secured VPN configured in Active-standby clustering.
• Client business data and peer connections are secured with enhanced and future-proof NGFM technology