Case Study 4

Being a leading and reputed hospital, They need a good IT Managed services team to upkeep the world-class hospital services plugged with IT equipment and connectivity being offered to patients and attendants.

• Client : Hospitality Industry
• Location : New York

• OPD and datacenter equipment, failure rate was very frequent.
• Managed services team attrition was high, no sustainability.
• No ITSM tools and monitoring of incident and their respective tickets.
• Delay in servicing the parts and software issues.
• Backup and Unix support was absent and no proper on-demand support arrangements.
• No training or development of the resident team to groom their skills.
• Poor project management and no dashboard review and reporting.

• Skilled team of technical professionals onboarding within 6 days.
• Regular training, interactions, and rotation to maintain the stability within team.
• LRS own product ERAdesk ITSM tool deployed for ticket and asset management.
• Monthly dashboard report review and quarterly management meetings to upkeep the project smoother.
• Complete storage migration from IBM to DellEMC done smoothly within 12 hrs downtime.
• Build tech refresh plan and working together to upgrade network infrastructure of the hospital.

• Effective support continued since 2018.
• Our IT heroes fought back against COVID-19 lockdown situations and worked hard at hospital environment against all odds
• Client’s IT infrastructure got improved and well maintained
• Client satisfaction and trust is the price of our good services in last 4 years