Case Study 5

The Client is the backbone telecom services globally and deserves excellent IT management and maintenance services to formulate developmental policies for the growth of the telecommunication services.

• Client : Telecom Industry
• Location : New York

• End-user devices failure rate was uncontrolled higher.
• Managed services team attrition was high, no sustainability.
• No ITSM tools and monitoring of incident and their respective tickets.
• Delay in servicing the parts and software issues.
• No training or development of the resident team to groom their skills.
• Poor project management and no dashboard review and reporting.

• Proper stocking of spares helping restoring services faster.
• Scheduled preventive maintenance will help reducing failure rate.
• LRS own product ERAdesk ITSM tool deployed for ticket and asset management.
• Regular training, interactions, and rotation to maintain the stability within team.
• Monthly dashboard report review and quarterly management meetings to upkeep the project smoother.

• ERADesk deployed to track incident for timely resolution.
• Our IT heroes fought back against COVID-19 restrictions and delivering IT services.
• Client’s IT infrastructure got improved and well maintained.
• Client satisfaction and trust is the price of our good services.